FAQs

Frequently asked questions.

general

the practice.

What's the difference between Yoga & Pilates?

pilates classes focus on strength, muscle toning, body control, and flexibility, with the main emphasis being core strength.

yoga improves flexibility, balance and strength, in addition to the possibility of going upside down in inversions or arm balances. both practices focus on breath, alignment, balance, strength and flexibility.

yoga is also more of a mental workout and Pilates more physical.

both practices are extremely complementary and many people choose to do both, enjoying the benefits of a long lean body and a clear mind free from stress.

strengthening your core in pilates will give you better balance in yoga; while increasing your flexibility in yoga will enable you to go deeper in pilates. get too flexible without the strength to support it and you might get injured; develop a lot of strength without taking the time to stretch, and you’ll also set yourself up for problems. where pilates draws in, yoga opens up, it’s a balance.

find out more about our different class styles.

is there an age limit?

we believe fitness is for everyone, regardless of age. please note that if you are 16 and under, you must obtain parental consent beforehand.

classes.

do I need to be fit to join the classes?

absolutely not! as our classes are held in small groups, our certified instructors can modify exercises to accommodate your fitness level, while allowing you to work at your own pace.

this is my first time attending Pilates/Yoga classes, what classes should I go for?

our classes are designed to be accessible to all levels of experience, however we do offer a few beginner-friendly classes to kick you off!

if it is your first time practicing yoga, we recommend attending flow foundations, chill flow or yin.

if it is your first reformer pilates class, we recommend attending reformer align.

we encourage you to come to as many classes as frequently as you can to start to see the benefits more quickly. in all of our classes, you are more than welcome to rest whenever you feel like, take each class at your own pace, and re-join the class at your leisure.

do you provide classes in different languages?

all our classes are held and taught in english. if you would prefer instruction in a different language, we will do our best to accommodate that in our private sessions, subject to availability.

learn more about our private classes here.

private sessions & events.

do you have private classes?

yes, we do! learn more about our private options here.

are private group sessions available?

planning a group hangout or a small corporate event? We offer private sessions for singles, duets and small groups. please email us at hello@theflowstudio.co to start planning!

can I take a class when I have an injury?

we recommend that you get the all-clear from your doctor or healthcare practitioner before attending any of our classes.

we also recommend letting our desk ninjas and instructors know about your injury in advance so that they can look out for you and advise modifications when needed.

but most importantly – listen to your own body and take necessary precautions or rest when needed.

are there pre or post-natal classes? Can I join your classes if I’m pregnant?

we recommend that you check with your doctor/healthcare practitioner before attending any of our classes.

please note that practicing is done at your own risk and it’s your responsibility to perform these exercises with caution.

once you have gotten the all-clear, we recommend starting off with a private session for our instructors to tailor the workout to your body and unique condition to get the most value during your pregnancy or recovery.

pricing & payment.

do you have any introductory offers?

we offer 3 different types of introductory offers for first-timers at our studio:

  • 3 livestream mat classes for RM49
  • 4 group mat classes for RM99
  • 4 group reformer classes for RM179

you can purchase each introductory offer once.

what are your other pricing options?

we have drop-in rates, class packs or unlimited memberships. check them out at our pricing page. all prices are subject to 6% SST.

which do you recommend - a class pack or an unlimited membership?

if you’re planning to attend 3 or more classes per week, we recommend the unlimited membership! If you’re planning to flow with your friends, our 25 class packs are shareable up to 3 people while our 50 class packs are shareable up to 4 people.

i bought the wrong package. Can I get a refund?

all sales are final as per studio policy.

i can’t seem to make a payment online, is there another way?

yes you can make a direct bank transfer to our account, then email us at hello@theflowstudio.co to let us know the package you’d like to purchase, along with the payment receipt.

rhb bank

project studio sdn bhd

acc no: 21427700085891

 

we also accept cash, credit or QR payment in-studio. note that we will not be able to guarantee a spot in class prior to payment being received.

class bookings.

how can I book into a class?

once you have purchased an introductory offer, drop-in class, class pack or unlimited membership, you can proceed to book into your preferred class using the Schedule.

as we only have a limited number of spots per class, we highly recommend booking in advance to avoid disappointment if a class is fully booked when you turn up.

what do ‘W’ and ‘S’ mean next to the classes on the schedule?

classes that have the ‘W’ icon next to them are on waitlist. this means that all spots have been booked out but you can jump on the waitlist and be notified at least 12 hours prior to class if a spot opens up.

classes that have the ‘S’ icon next to them mean that they are being taught by a substitute instructor filling in for the instructor who typically teaches that slot.

the class I want is fully booked. What do I do?

we recommend jumping on the waitlist if a class is full, as spots generally open up closer to the date.

these classes have the ‘W’ icon next to them. if a slot becomes available, you will receive an email confirmation 12 hours before class.

i booked the wrong class. Can I cancel or get a refund?

we have a strict 12-hour cancellation policy for our group classes.

if you can’t make your class, it is your responsibility to cancel or let us know at least 12 hours before the start time of your scheduled class or you will lose the session. we understand life happens, but we need to be fair to all clients.

to cancel a class, go to my accounts > my classes.

what is your late cancellation and No-Show policy?

as we are an independent studio with a limited number of spots per class, other people miss out on practicing if you don’t turn up. we request that our clients cancel at least 12 hours in advance of the class via our website.

if you do not attend a booked class or cancel within less than 12 hours to the commencement of class, you will lose your class credit or be charged a RM20 fee.

how many people are in a class?

to adhere to SOPs, our bangsar studio accommodates 7 pax for reformer classes and 14 pax for mat classes. our damansara heights studio accommodates 10 pax on the reformer.

can I attend class in multiple studios?

yes, you can! all our packages can be used across all our studios.

what if my class is cancelled?

in the rare occasion that our class is cancelled, we will notify you immediately via email. the class credit will be returned into your account.

how do I see how many classes I have left?

please login and go to my accounts > my classes.

im booked in. what’s next?

what do I need to bring?

please bring a bottle of water and wear comfortable, light clothing that moves with your body.

if you are taking a reformer Pilates class please bring a pair of grip socks with you.

if you don’t have any, they can be purchased in-studio.

how early should I arrive?

please arrive 10-15 minutes prior to the commencement of your class to get settled in.

we will not allow entry into class once class has started.

what facilities or amenities do you offer?

we want you to arrive light and leave feeling even lighter so we provide everything else – top quality mats, blocks, straps and bolsters for your class.

we also provide fully equipped shower facilities (Bangsar studio only!) including towels, hair ties, shampoo, conditioner, body wash, hair dryers, hair straighteners & even dry shampoo – so you can flow right into your day after class.

we pride ourselves on attention to detail and aim to provide everything you need to make every practice you have with us as seamless as possible.

is there parking available?

yes, we have both on-street and private parking (directly in front of our studio and across the road) at our bangsar studio however it is limited and can get busy depending on the time of day.

we suggest you arrive early so you can get a park as we will lock the doors 5 minutes after the commencement of class!

if you are parking on-street, please be considerate to our neighbours – we do not like to block them from their homes 🙂

what is the studio etiquette at The Flow Studio?

be on time

arrive at least 10-15 minutes before the commencement of class as late admittance is disruptive and we will not allow entry into class once class has started.

check In

please check-in with our friendly desk ninjas before all classes (let them know if you’re attending a back-to-back class).

get unplugged

disconnect to connect. No personal belongings in the reformer & mat room other than water and towels. all bags must be placed in lockers including mobile phones. please ensure they are on silent mode before being placed in lockers. if you would like to take pictures, please do so before or after class.

stay till the end

please stay through the end of every class and allow it to work it’s magic. if you absolutely must leave early, please let your instructor know prior to class commencing and they will let you know when it is appropriate to leave to avoid disrupting others.

 

livestreams.

I’m new to this. Do you have an introductory offer for livestreams?

yes we do! our introductory offer gives you access to 3 mat livestream classes within 1 week for only RM49. you can purchase this on our pricing page.

I already have an in-studio package but I don’t feel comfortable leaving home.

not ready to return to the studio? that’s okay. all existing class packs or unlimited memberships can be used to book into our mat livestream classes. 

What is the cutoff time for me to book into a livestream class?

1 hour before class.

what is the cancellation policy for a livestream class?

if you change your mind, you can cancel your booking up to 12 hours before class. however, note that if you can’t make to a class, we are able to send you a class replay link that is valid till 11:59pm the following day so you can stay consistent with your practice.

something came up at the last minute and I can’t make it to class anymore. What do I do?

don’t sweat it. if you’re booked in and don’t check into your livestream class, we will email you a replay link that is valid till 11:59pm the following day.

note that this is applicable for direct website bookings only.

when will i receive the Zoom link?

we will email you the zoom link 1 hour before and 15 minutes before class commences.

are livestream class packs shareable?

the 25 class pack option is shareable between 2 people.

what do I have to prep before class?

make sure that you have the latest version of zoom installed on your device and that you have stable internet connection.

your name on zoom should also be the same name as the account you used to book in for safety purposes.

do also prepare a yoga mat, any props to support your practice, a sweat towel and a bottle of water.

do i have to turn on my camera during class?

it’s not mandatory to have your camera on, but we do highly encourage you to do so for better engagement and accountability!

the instructor will also be able to observe and provide feedback during class.

is there a lockout policy for livestream classes?

you can still join the livestream up to 10 minutes after the class start time.