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careers.

Be part of the flowfam and join us in delivering a exceptional studio experience to our clients. View all our open positions below.

studio lead

The Studio Lead is responsible for delivering a superior studio experience to The Flow Studio clients. This involves proactive ownership of the customer experience through control and management of the physical environment of the studio to meticulous standards, the quality of delivery of classroom instruction and communication with clients.

 

Job Description

  • Manages the day-to-day operations of the studio (physical and virtual) including ad-hoc event supervision
  • Provides a superior customer service experience to clients
  • Trains and manages a team of Desk Staff
  • Proactively manages multiple class schedules & instructors
  • Proactively contributes to the growth of the client base and class attendance
  • Subject matter expert on systems & product knowledge
  • Provides input on class content, marketing initiatives & promotions
  • Support administrative matters from Recruitment through to Finance, HR & Customer Service
  • Be hands-on and apply strategic thinking to continuously improve processes and to ensure the smooth running of classes taught at The Flow Studio.

The ideal candidate has: 

  • Problem solving skills and is quick to think on your feet
  • People management experience
  • Excellent communication skills with the ability to manage different personalities
  • Strong business, analytical and IT skills together with a proven record of managing financials
  • The ability to effectively lead a team while being a team player
  • Good multitasking, organization and prioritization skills
  • Attention to detail, conscientiousness, steadiness, sensitivity and a sense of humour
  • A passion for offering high quality customer service.
  • A sound knowledge of yoga & pilates

To apply, email your CV to iwannawork@theflowstudio.co

desk ninja

As the face of the studio, desk ninjas provide customer service support to the studio clients and guests.

 

Job Description

  • Ensure proper check in procedures are followed
  • Provide a superior level of customer service and hospitality to clients
  • Cleaning studio to meticulous standards (i.e. mat & reformer rooms, bathrooms, changing rooms and common area)
  • Assist the Studio Lead with daily studio tasks and projects
  • Maintain product knowledge for all studio retail operations
  • Develop relationship with potential, new and existing clients

The ideal candidate has: 

  • Customer service experience and problem solving skills
  • Excellent communication and interpersonal skills and is comfortable working with a wide range of personalities (in studio, on the phone and email)
  • Willingness to initiate tasks and perform duties without direction
  • A positive, proactive and friendly attitude
  • Willingness to roll up your sleeves and get your hands dirty
  • Good multitasking and organizational skills
  • Flexibility to work shifts anytime between 8am – 12pm weekdays or weekends, including 5:30pm – 9:30pm for weekdays.

To apply, email your CV to iwannawork@theflowstudio.co

instructor (yoga or pilates)

We’re looking for the best of the best to lead our Flowfam through our signature flows. As a yoga or pilates instructor, you not only have the ability to lead clients, but more importantly, inspire and motivate them to be the best versions of themselves.

 

Want to share your practice with the flowfam? We’d love to hear from you!

 

To apply, email your CV to iwannawork@theflowstudio.co

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