Careers

Be part of the flowfam and join us in delivering a exceptional studio experience to our clients.

View all our open positions below.

Marketing Executive (Internships available)

As the Marketing Executive for The Flow Studio, you play a vital role in bringing the studio’s brand strategy to life both locally and internationally, plus drive a series of online/offline communications and campaigns. This role involves a hybrid of marketing experiences, including but not limited to: social media, content, digital & traditional marketing, design and public relations.

 

Job Description

  • Support execution of all in-studio and online marketing communications, including strategy, creative assets, collaterals, SEO/SEM
  • Brainstorm and provide input on seasonal and tactical campaigns and other marketing strategies to drive the studio’s key objectives
  • Maintain development of engaging social media content to increase brand visibility and engagement within the online community
  • Manage social media channels for the brand across both Malaysia and Singapore, including high level customer care matters
  • Provide high level monthly social media analytics to ensure healthy engagement levels and follower base growth month over month
  • Develop creatives to support studio communications and campaigns for both online and offline channels.
  • Support communications and collaborations with brand partners or ambassadors of The Flow Studio for strategic marketing activities

 

The ideal candidate has:

  • Sound knowledge of offline and digital marketing
  • Has prior marketing or relevant work experience 
  • Interest and passion in marketing and the fitness industry
  • The ability to think creatively and strategically, while upholding brand image
  • Ability to curate engaging content to engage with existing clients and acquire new clients 
  • An eye for visual storytelling and design
  • Experience with Photoshop, Adobe Illustrator or other equivalent design tools
  • Passion for social media
  • Strong command of English to create engaging copy
  • Attention to detail, proactivity, positive work ethic, willingness to learn and a sense of humour
  • Passion in yoga or pilates is a plus

*Marketing internships are available too, with a minimum duration of 2 months. 

To apply, email you CV to iwannawork@theflowstudio.co

Client Care and Operations Executive

We are looking for a driven Client Care and Operations Executive to be the face that greets all flowfam who walk through our doors. You will be responsible for upkeeping The Flow Studio’s impeccable service and spatial standards. If you’re a highly organised people person who enjoys putting a smile on someone’s face, this is the role for you. 

The ideal candidate will have a keen eye for detail, be highly organised with a friendly easy-going personality and is perceptive to client’s needs. You should be able to handle difficult situations with a calm demeanour, and enjoy chatting with both clients and instructors. An interest in fitness is preferred but not essential. This role is the stepping stone towards learning how a studio operates, with plenty of opportunity to progress your career in a growing local start up!  

Daily tasks include:

  • Opening/closing the studio.
  • Provide excellent customer service to  help reduce attrition and increase retention through active interactions as appropriate.
  • Resolving all customer queries via email or telephone promptly in line with studio SOPs.
  • Assist in daily scheduling of classes and ad hoc administrative issues.
  • Greeting and checking in clients as they come into practice.
  • Ensuring the  studio rooms and common areas are kept in a clean, sanitized and immaculate manner in accordance with The Flow Studio standards.
  • Oversees studio maintenance (proactively and as issues arise).
  • Be knowledgeable about our products/programs with the ability to provide accurate recommendations & promote sales to clients.

To apply, email you CV to iwannawork@theflowstudio.co

Chief Marketing Officer

A rare opportunity has become available for a creative, pro-active and results-driven Chief Marketing Officer to become the storyteller of The Flow Studio. You will be a 360° marketer responsible for the overarching brand strategy. You will also create, curate and manage all day to day social platforms and marketing content/campaigns (online and offline), delivering captivating content that drives brand awareness and engagement whilst ensuring a seamless customer journey for our clients alongside a team of like-minded individuals. 

Job Description

  • Marketing strategy – Conceptualize and execute seasonal and tactical campaigns and other marketing strategies across both online and offline channels. Regularly analyze industry trends and topics to identify opportunities to drive brand awareness and growth
  • Content management – Plan, schedule and manage daily social media posts across all channels (EDM, Instagram, Insta-Stories, Facebook) as well as proactively engaging with our social communities including high level customer care
  • Newsletter management – Designing engaging EDMs with a focus on improving click through and conversion rates, including setting up automated customer journeys
  • Content creation – creating captivating and engaging brand-relevant content to drive brand visibility and engagement for all channels (IG, stories, website, EDM and offline) through photography, videography, graphic design and running of photoshoots (from moodboard to execution)
  • Copywriting – Understand The Flow Studio’s tone of voice and deliver our brand message across all platforms – social media, digital marketing, website, blog and in studio communications
  • PR – Originate and manage end-to-end process of all partnerships, synergies and collaborations 
  • Paid Advertising – Develop and implement ad campaigns across Facebook/Google Ads and improving SEO, with a key focus on ROI and driving revenue. Daily analysis of ad performance, consistently reviewing and making necessary iterations to running campaigns
  • Creative – Conceptualize and design creative digital content for all channels; including graphics for socials, website and EDM design 
  • Analytics – Analyze and present monthly data analytics (digital and offline) to identify opportunities for growth and improvement

    The ideal candidate has:
  • 3+ years’ experience in a similar marketing role
  • Able to demonstrate a successful track record of social media management and execution 
  • A specialist understanding of all major social media platforms and analytics to deliver ROI
  • Highly creative, a strong design sensibility and attention to detail – with experience in creating unique and engaging design concepts and digital content across a variety of platforms
  • A creative wordsmith and brand advocate, who can embody The Flow Studio’s brand through exceptional written and oral communication skills
  • Highly effective time management and organisational skills, and the ability to work autonomously to tight deadlines while being a team player
  • Skilled in Microsoft Office, Adobe Photoshop, Illustrator, Mailchimp, Facebook Insights, Google Analytics, SEO
  • Experience in Wordpress highly regarded
  • Positive work ethic, willingness to unlearn/relearn and a sense of humour.
  • Passion in yoga or pilates is a plus

To apply, email you CV to iwannawork@theflowstudio.co

Studio Lead

The Studio Lead is responsible for delivering a superior studio experience to The Flow Studio clients. This involves proactive ownership of the customer experience through control and management of the physical environment of the studio to meticulous standards, the quality of delivery of classroom instruction and communication with clients.

Job Description

  • Manages the day-to-day operations of the studio (physical and virtual) including ad-hoc event supervision
  • Provides a superior customer service experience to clients
  • Trains and manages a team of Desk Staff
  • Proactively manages multiple class schedules & instructors
  • Proactively contributes to the growth of the client base and class attendance
  • Subject matter expert on systems & product knowledge
  • Provides input on class content, marketing initiatives & promotions
  • Support administrative matters from Recruitment through to Finance, HR & Customer Service
  • Be hands-on and apply strategic thinking to continuously improve processes and to ensure the smooth running of classes taught at The Flow Studio.

The ideal candidate has: 

  • Problem solving skills and is quick to think on your feet
  • People management experience
  • Excellent communication skills with the ability to manage different personalities
  • Strong business, analytical and IT skills together with a proven record of managing financials
  • The ability to effectively lead a team while being a team player
  • Good multitasking, organization and prioritization skills
  • Attention to detail, conscientiousness, steadiness, sensitivity and a sense of humour
  • A passion for offering high quality customer service.
  • A sound knowledge of yoga & pilates

To apply, email your CV to iwannawork@theflowstudio.co

 

Desk Ninja

As the face of the studio, desk ninjas provide customer service support to the studio clients and guests.

Job Description

  • Ensure proper check in procedures are followed
  • Provide a superior level of customer service and hospitality to clients
  • Cleaning studio to meticulous standards (i.e. mat & reformer rooms, bathrooms, changing rooms and common area)
  • Assist the Studio Lead with daily studio tasks and projects
  • Maintain product knowledge for all studio retail operations
  • Develop relationship with potential, new and existing clients

The ideal candidate has: 

  • Customer service experience and problem solving skills
  • Excellent communication and interpersonal skills and is comfortable working with a wide range of personalities (in studio, on the phone and email)
  • Willingness to initiate tasks and perform duties without direction
  • A positive, proactive and friendly attitude
  • Willingness to roll up your sleeves and get your hands dirty
  • Good multitasking and organizational skills
  • Flexibility to work shifts anytime between 8am – 12pm weekdays or weekends, including 5:30pm – 9:30pm for weekdays.

To apply, email your CV to iwannawork@theflowstudio.co

 

Instructor (Yoga or Pilates)

We’re looking for the best of the best to lead our Flowfam through our signature flows. As a yoga or pilates instructor, you not only have the ability to lead clients, but more importantly, inspire and motivate them to be the best versions of themselves.

Want to share your practice with the flowfam? We’d love to hear from you!

To apply, email your CV to iwannawork@theflowstudio.co

 

The Flow Fam